Refund policy

At EVERJOLLY, we want every unboxing to bring you joy. If something isn't quite right with your order, we're here to help — just reach out within 14 business days of receiving your item.

To start a return, simply contact us at: everjolly002@outlook.com

We'll stay with you every step of the way until everything is sorted out 💛

What We Need for a Return

To make the process smooth, please ensure:

Your item is unused, unwashed, and in its original condition with all tags and packaging

You have your order number or receipt handy

You contact us within 14 business days of delivery

How to Request a Return

Drop us an email at everjolly002@outlook.com with your order number and the reason for your return

If the item arrived defective or damaged, please attach photos or an unboxing video — this helps us understand what happened and fix it faster

We'll review your request and send you a Return Authorization Number and return instructions if everything checks out

Ship the item(s) back to us within 7 business days of approval

Our return address:

Room 902, Building 10, Phase 3, Shenzhen Metro Yifu Residence,

Shen'an Road, Shahe Subdistrict, Nanshan District,

Shenzhen, Guangdong Province, China

Postal Code: 518000

Once we receive and check your return, we'll process your refund within 5 business days

Who Pays for Return Shipping?

Situation Who Covers the Cost

Wrong item / Defective item / Damaged item We've got it — full refund including return shipping

Changed your mind / Ordered by mistake Return shipping cost will be deducted from your refund

Canceling after shipment Shipping fees already incurred will be deducted from your refund

Items We Can't Accept for Return

We completely understand, but please note we can't accept returns for:

Items damaged from misuse, rough handling, or modification

Items that have been used, washed, or are missing tags/labels

Free gifts, custom orders, and sale items

Opened blind boxes — the surprise is part of the magic, so we can't accept returns on opened blind boxes unless they arrived defective or damaged

Refund Timing

Once we've received and approved your return, we'll issue your refund within 5 business days to your original payment method. Please keep in mind that your bank or credit card company may take a little extra time to reflect the refund.

If it's been more than 10 business days since your return was approved and you still haven't seen your refund, just email us at everjolly002@outlook.com — we'll track it down for you.

Exchanges

If your item arrived defective or incorrect and you'd like a replacement, just let us know at everjolly002@outlook.com. We'll arrange a replacement for you if stock is available.